OUR PERFORMANCE
LIST OF ACRONYMS
| Acronyms | Description |
| ACCA | Association of Chartered Certified Accountants |
| ADA | Advanced Digital Archival |
| ADF | Allied Democratic Forces |
| AI | Artificial Intelligence |
| AMM | Annual Members’ Meeting |
| ARC | Audit and Risk Assurance Committee |
| BA. | Bachelor of Arts |
| B2B | Business-to-Business |
| B2C | Business-to-Customer |
| Bn. | Billion |
| BRITAM | British-American Investments Company |
| BSc. | Bachelor of Sciences |
| BUBU | Buy Uganda Build Uganda |
| CAGR | Compound Annual Growth Rate |
| CBD | Central Business District |
| CBK | Central Bank of Kenya |
| CBR | Central Bank of Rwanda |
| CBR | Central Bank Rate |
| CCW | Customer Connect Week |
| CEO | Chief Executive Officer |
| COFTU | Central Organisation of Free Trade Unions |
| CMA | Capital Markets Authority |
| CMP | Crisis Management Plan |
| CRDB | Cooperative Rural Development Bank |
| CSA | Control Self-Assessment |
| CSI | Corporate Social Investment |
| CSR | Corporate Social Responsibility |
| DEI | Diversity, Equity and Inclusion |
| DIT | Directorate of Industrial Training |
| DRC | Democratic Republic of the Congo |
| DRP | Disaster Recovery Plan |
| DSE | Dar-Es-Salam Stock Exchange |
| DFCU | Development Finance Company of Uganda Bank Ltd |
| EABL | East African Breweries Limited |
| ECASSA | East and Central African Social Security Association |
| EIA | Environmental Impact Assessment |
| ERA | Electricity Regulatory Authority |
| ERM | Enterprise Risk Management |
| ESG | Environmental, Social and Governance |
| ExCo | Executive Committee |
| FCCA | Fellow of the Chartered Certified Accountants |
| FiRe | Financial Reporting Awards |
| FL | Financial Literacy |
| Fx | Foreign Exchange |
| FY | Financial Year |
| FUE | Federation of Ugandan Employers |
| GRI | Global Reporting Initiative |
| HFB | Housing Finance Bank |
| HR | Human Resources |
| IAS | International Accounting Standards |
| IASB | International Accounting Standards Board |
| ICPAU | Institute of Certified Public Accountants of Uganda |
| IFRS | International Financial Reporting Standards |
| ILO | International Labour Organisation |
| IPMC | Investment and Project Monitoring Committee |
| ISSA | International Social Security Association |
| ISSB | International Sustainability Standards Board |
| IMF | International Monetary Fund |
| Info | Information |
| IT | Information Technology |
| IVR | Interactive Voice Response |
| K | Thousand |
| KAVC | Kampala Amateur Volleyball |
| KCB | Kenya Commercial Bank |
| KCCA | Kampala Capital City Authority |
| KES | Kenyan Shilling |
| KYC | Know Your Customer |
| KPI | Key Performance Indicator |
| LAPSNET | Legal Aid Providers Network |
| M | Million |
| MBA | Masters Degree in Business Administration |
| MDF | Medium Density Fibreboard |
| MoFPED | Ministry of Finance, Planning and Economic Development |
| MoGLSD | Ministry of Gender, Labour and Social Development |
| MOH | Minister of Health |
| MSc. | Masters Degree in Science |
| MSCI | Morgan Stanley Capital International |
| MTA | Midterm Access |
| NEMA | National Environmental Management Authority |
| NIRA | National Identification and Registration Authority |
| NIC | National Insurance Corporation |
| NOTU | National Organisation of Trade Unions |
| NPS | Net Promoter Score |
| NSE | Nairobi Stock Exchange |
| NSSF | National Social Security Fund |
| NWSC | National Water and Sewerage Corporation |
| OECD | The Organisation for Economic Co-operation and Development |
| OSH | Occupational Safety and Health |
| PAS | Pension Administration System |
| PBI | Performance-Based Increment |
| PPDA v | Public Procurement and Disposal of Public Assets Authority |
| PDL | Premier Developments Limited |
| PRAU | Public Relations Association of Uganda |
| PwC | PricewaterhouseCoopers International Limited |
| RAF | Risk Appetite Framework |
| RPA | Robotic Process Automation |
| Rwf. | Global Reporting Initiative |
| Rd. | Road |
| RMPP | Risk Management Policy and Procedures |
| RSE | Rwanda Stock Exchange |
| SAA | Strategic Asset Allocation |
| SACCOS | Savings and credit cooperative services |
| SACA | Staff Administration and Corporate Affairs Committee |
| SDG | Sustainable Development Goals |
| SBU | Stanbic Bank Uganda |
| SMME | Small, Medium and Micro Enterprise |
| SMS | Short Messaging Services |
| STP | Straight through process |
| TAT | Turnaround time |
| TBN | Transformation Business Network |
| TBL | Tanzania Breweries Limited |
| Tn. | Trillion |
| TWIGA | Tanzania Portland Cement Company Limited |
| Tz. | Tanzanian Shilling |
| UBTS | Uganda Blood Transfusion Services |
| UI | User interface |
| UK | United Kingdom |
| UNICEF | United Nations International Children’s Emergency Fund |
| UNABCEC | Uganda National Association of Building and Civil Engineering Contractors |
| UNRA | Ugandan National Roads Authority |
| UPDF | Uganda People’s Defence Force |
| URA | Uganda Revenue Authority |
| USST | Unstructured Supplementary Service Data |
| URBRA | Uganda Retirement Benefits Regulatory Authority |
| URSB | Uganda Registration Services Bureau |
| USE | Uganda Securities Exchange |
| UGX | Uganda Shilling |
| USSD | Unstructured Supplementary Service Data |
| UBTS | Uganda Blood Transfusion Services |
| UX | User experience |
| VPDL | Victoria Properties Development Limited |
| WHT | Withholding Tax |
| YTD | Year to Date |
| Y/Y. | Year on Year |