OUR BUSINESS

OUR STRATEGY

Strategy @ a Glance

Our FY 2025 Strategy commenced in 2015 and remains relevant in our operating context, despite uncertainties in the external environment. The illustration below depicts an overview of our FY 2025 Strategy.

Key Risks impacting achievement of Strategy

MARKET RISK - FOREIGN EXCHANGE

The Fund's revenue stream is at risk due to regional market volatility and currency fluctuations, leading to unrealised losses resulting from the appreciation of the Ugandan shilling against the Kenyan shilling

REPUTATION RISK

Ongoing investigations have created a reputational risk, impacting internal processes, staff, and member services

COMPLIANCE AND LITIGATION RISK

The increasing number of cases being filed against the Fund poses a potential risk to its operations and reputation

TECHNOLOGY FAILURE AND SYSTEM DOWNTIME RISK

The instability of the core system presents a risk as most of the functionality remains unoptimised, hindering the realisation of the full benefits of OctoPAS

LIMITED PRODUCT RANGE RISK

The Fund faces the risk of potential missed opportunities to provide additional value to members due to the absence of drafted regulations

INTEGRATING ESG INTO OUR FY 2025 STRATEGY

Good corporate governance is implemented in an integrated manner, promoting an ethical culture, good performance, effective control and legitamcy

Measured through defined Key Performance Indicators to track performance included in the organisation’s Balanced Scorecard and cascading to employee scorecards.
Reward and remuneration is linked to both individual and business performance.

2023 HIGHLIGHTS

Providing world-class service to our members

  • 88% client satisfaction
  • Implementing a new whistleblower platform to enhance transparency and accountability within the organisation
  • Streamlining the benefits claim initiation process through Straight-Through Processing (STP) to ensure a seamless experience for claimants
  • Educating claimants about the benefits of unit trusts through financial literacy campaigns to empower them to make informed investment decisions

Achieving competitive returns & sustainable growth

  • Total assets of UGX 18.56Tn against a target of UGX 18.98Tn
  • Fund Size grew by 7.6% from UGX 17.25Tn in 2022 to UGX 18.56Tn
  • Realised Income growth of 15.9% from UGX 1.906Tn to UGX 2.210Tn
  • Cost efficiency 1.03% (2022: 1.18%)
  • Creation of employment opportunities through the Hi-Innovator Programme
  • The Fund continues to invest in ESG-compliant companies

Increasing efficiencies to improve service delivery

  • OctoPAS implementation progressing steadily, achieving the Compliance and Legal module milestone, with upcoming on-site training and Go-Live scheduled for early next financial year
  • The Fund introduced Smart Life, a member-focused savings product, making noteworthy progress despite pending regulatory approvals
  • Members' growing preference for digital claim initiation and management is evident with 13.67% adoption rate, showcasing the Fund's successful digital initiatives and enhanced member convenience
  • 93% of member transactions were completed digitally

Becoming the employer of choice

  • Staff satisfaction score of 86%
  • Implementing change management strategies to prepare staff for the future, including transparent communication, training, employee involvement, and celebrating successes
  • Continued investment in employee health and wellbeing
  • Introducing a pioneering mentoring programme that fosters professional development among all employees has helped us nurture talent and empower staff to thrive in their careers
  • Launching a specialised Women's Development Programme which highlights our commitment to gender equality and women empowerment

Reflection on strategy for the period under review

As we enter the ninth year of executing our 10-year strategy, we take great pride in the milestones achieved and the unwavering commitment to our core objectives. Our strategy continues to centre around four primary goals, which serve as the bedrock of our success:

  • Achieve a customer satisfaction rate of 95%
  • Achieve a Fund Asset size of UGX 20Tn
  • Pay members who claim within 1 day
  • Achieve a staff satisfaction rate of 95%

We recognise our broader responsibility to society and the environment. As a socially responsible organisation, we have taken proactive steps to integrate sustainability drivers within our strategy. Aligning with the United Nations Sustainable Development Goals (SDGs), we have prioritised initiatives that seek to make a positive environmental and social impact.

In line with our commitment to Environmental, Social, and Governance (ESG) practices, we strive to go beyond mere financial gains. We envision a future where our Fund plays a pivotal role in driving positive change, nurturing a sustainable ecosystem for generations to come. Looking ahead, we remain confident that our business is well positioned to continue delivering strong performance in both the medium and long term. Our continued focus on innovation, customer-centricity, and sustainable practices positions us at the forefront of the industry.

None of these accomplishments would have been possible without the unwavering support of our stakeholders, valued members, dedicated staff, and visionary leadership. As we venture into the final two years of our 10-year strategy, we remain steadfast in our commitment to excellence, sustainability, and responsible growth. Together, we are building a brighter future for our members, our community, and the world at large.

Highlights for the year

In the last financial year, the Fund made significant strides towards its long-term goals, exemplifying dedication, innovation, and empowerment. It focused on delivering value-adding products and services, streamlining processes, and forging strategic partnerships. By adopting a client-centric approach and adhering to regulatory compliance, the Fund laid the foundation for continued growth and positive impact on the financial landscape.

One of the major achievements was the establishment of the Debt Recovery Unit, strengthening compliance efforts and providing crucial support to the Legal Department. Compliance improved to 57%, surpassing the target of 52%, showcasing the unit's effectiveness in upholding financial integrity and resolving outstanding debts.

The Fund's commitment to responsible investing continued with a focus on ESG-compliant companies, aligning its portfolio with ethical principles and contributing to sustainable global development. Additionally, the Fund initiated the Hi-Innovator programme, with the aim of providing seed funding for up to 500 start-ups and creating 132,000 jobs by 2025.

This programme also provided foundational business knowledge to the public, empowering aspiring entrepreneurs with essential skills and insights.

Furthermore, the Fund implemented strategic initiatives to enhance its workforce, such as the Pathfinder Mentoring Programme and the Pathfinder Catalyst Academy. These initiatives empowered employees with professional development opportunities, fostering a culture of continuous learning, and promoting gender equality and women empowerment.